Privacy Policy

1. Who we are

Intercar Rental provides premium car rental services. We can be contacted through our website, email, phone or WhatsApp for vehicle availability, rental requests, pricing and general questions.

Business name: Intercar Rental
Email: info@intercar-rental.com

For the purposes of the General Data Protection Regulation (GDPR), Intercar Rental is responsible for the processing of personal data described in this policy.

2. Personal data we collect

We may collect and process the following personal data:

• Your name
• Your email address
• Your phone number
• Your rental request and preferred vehicle
• Your requested rental dates
• Messages sent through WhatsApp, forms or email
• Technical website data such as browser type, IP address and visited pages

3. Why we use your data

We process personal data for the following purposes:

• To respond to rental requests and questions
• To check vehicle availability
• To communicate pricing, deposits and rental details
• To prepare or manage rental agreements
• To arrange vehicle pickup or delivery
• To improve our website and customer experience
• To comply with legal or administrative obligations
• To protect our business, website and vehicles

4. Legal basis for processing

We only process personal data when we have a lawful basis under the GDPR. Depending on the situation, this may include:

• Contract or pre-contractual communication
• Legal obligations
• Legitimate business interests
• Your consent

5. Contact via WhatsApp or email

If you contact us through WhatsApp, email or our contact forms, we process the information you provide in order to respond to your request and communicate with you.

Please avoid sharing unnecessary sensitive personal information through WhatsApp or email.

6. Rental-related information

For actual rental agreements, additional information may be required for identity verification, insurance, administration, payment or legal purposes.

Such information is only processed when necessary for the rental process and applicable legal obligations.

7. Website hosting and security

When visiting our website, technical information such as browser type, IP address, date and time of access may automatically be processed by our hosting provider.

This is necessary for website security, technical functionality and protection against misuse.

8. Cookies

Our website may use cookies and similar technologies to improve functionality, security and user experience.

Cookies are small text files stored on your device when visiting a website.

• Essential cookies: required for the website to function properly
• Preference cookies: remember settings such as language preferences
• Analytics cookies: help us understand website usage
• Marketing cookies: may be used for advertising or retargeting purposes

9. Cookie consent

Non-essential cookies are only placed after you provide consent through our cookie banner.

You can change or withdraw your cookie preferences at any time through the cookie settings on our website.

10. Analytics and third-party services

Our website may use third-party services such as analytics tools, maps, embedded content, social media integrations or security plugins.

These services may process technical information such as your IP address or browser data.

Where legally required, such services are only activated after consent.

11. Google Fonts

To improve privacy and performance, we aim to load fonts locally where possible.

If external font services are used, your browser may connect to third-party servers which can process technical information such as your IP address.

12. Sharing personal data

We do not sell personal data.

Personal information may only be shared where necessary with trusted providers involved in hosting, communication, administration, legal compliance or website functionality.

13. International data transfers

Some third-party providers may process data outside the European Economic Area.

Where applicable, we aim to ensure appropriate safeguards are in place in accordance with GDPR requirements.

14. Data retention

We keep personal data only for as long as necessary for the purposes described in this policy or to comply with legal obligations.

15. Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, misuse, disclosure or loss.

However, no online system can be guaranteed to be completely secure.

16. Your rights

Under the GDPR, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent where applicable
• Lodge a complaint with a supervisory authority

17. Children’s privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal data from children.

18. Changes to this policy

We may update this Privacy & Cookie Policy from time to time.

The latest version will always be available on this page.